They also included a standard list of questions, which completely ignored the information I already provided - e.g. I got a response a few days later saying that they're inundated with warranty claims (with a special mention of the to the LG G4 bootloop issue) and short-staffed. I emailed them explaining the issue in detail and requesting an RMA number. I suspect that it's the micro-USB port, rather than the (non-removable) battery. I bought my Sony Xperia Z5 Compact (a gem of a phone by the way) from them about a year ago - it's still under warranty but just barely.
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